Privacy Policy

1. Introduction

Simply Mortgage LLC ("we," "our," or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal information when you use our mortgage consultation services or visit our website.

We are a UAE-based mortgage consultation company, and we comply with all applicable UAE laws and regulations, including but not limited to the UAE Personal Data Protection Law and Central Bank of UAE regulations.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name and contact details (email, phone number, address)
• Financial information necessary for mortgage consultation
• Employment details and income information
• Property-related information
• Identity verification documents as required by UAE regulations

2.2 Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing mortgage consultation and advisory services
• Processing your mortgage applications and related services
• Complying with UAE regulatory requirements and anti-money laundering laws
• Communicating with you about our services
• Improving our website and services
• Marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity: To fulfill our services to you
• Legal compliance: To meet UAE regulatory requirements
• Legitimate interests: To operate and improve our business
• Consent: Where you have explicitly agreed (e.g., marketing communications)

5. Information Sharing and Disclosure

We may share your information with:

• Licensed banks and financial institutions for mortgage processing
• UAE regulatory authorities as required by law
• Professional advisors (lawyers, auditors) bound by confidentiality
• Service providers who assist in our operations (under strict confidentiality agreements)

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data encryption
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

7. Your Rights

Under UAE data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Withdraw consent (where applicable)
• Lodge a complaint with relevant authorities

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and as required by UAE law. Financial records may be retained for up to 7 years as per UAE Central Bank requirements.

9. Cookies Policy

Our website uses cookies to improve your experience. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated date.

11. Contact Information